FAQ

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Welcome to UCSI Hotel’s Frequently Asked Questions (FAQ). Here we have compiled our answers to some of the questions that you may have about our Hotel in Kuala Lumpur. This FAQ is a reflection of our Hotel Policies and Questions related to our Services and Rooms. We value your feedback and welcome any inquiries you may have that are not covered in the FAQ.

GENERAL

WHAT IS THE CHECK-IN TIME?

Our check-in time is at 3pm (not guaranteed in the event of high occupancy). Should you need earlier accommodation, we are happy to assist. However, it is subject to the availability of the rooms. Upon arrival at the premises, guests are required to present a valid form of identification stating the name, address, nationality, identity card number, place and date of issue to ascertain the identity to be saved in the registry. UCSI Hotel will make every effort to honour any special requests (specific floor or room number, extra mattresses, crib etc.) subject to the availability upon your arrival. UCSI Hotel reserves the rights to refuse service to any guests who do not follow or comply with our hotel policies.

 

WHAT IS THE CHECK-OUT TIME?

Our check-out time is at 12pm. Request for a late check-out can be directed to the front office on the morning of your departure and may be subject to availability and/or an additional charge.

 

DO YOU ALLOW SMOKING ON PROPERTY?

UCSI Hotel is a smoke-free hotel.  If a guest is caught smoking in any areas within the Hotel, the management will levy a “Smoke Elimination Fee” of RM200 that will be posted to the guest’s account upon check-out. Kindly note that in line with the Malaysian Governments proposal to pass an act in December 2016 that may effectively make all Hotel premises as “Smoke-Free”, we may revise this policy from time to time.

 

ROOMS & RESERVATIONS

HOW DO I VIEW OR AMEND MY RESERVATION?

If you had booked directly from our website or over the phone, please contact us +6 08 259 6610 or +6 08 259 6612 to modify or cancel your reservation. As an alternative, drop us an email via our Contactpage. For reservations made via Agoda.com, Booking.com, Expedia.com, Hotels.com, etc., kindly contact the respective customer service centres from the channel that you booked from.

 

I BOOKED MY ROOM ON A WEBSITE OTHER THAN THE HOTEL WEBSITE AND I NEED TO CHANGE MY RESERVATION DETAILS. HOW DO I DO THIS?

Kindly contact the customer representative of the channel through which you made your reservation.

 

HOW BIG ARE YOUR ROOMS?

At UCSI Hotel, we try to be as upfront as possible and we take the time to ensure all our guests are comfortable. The sizes, based on room category, are as follows;

  • Standard Superior: 31.80 m2 (2 single beds) / 38.60 m2 (1 king bed)• Deluxe: 55.40 m2 & 41.60 m2• Junior Suite: 63.65 m2• Executive Suite: 100.90 m2
All sizes provided are approximate.

 

CAN I ADD AN EXTRA BED IN THE ROOMS?

DIRECTION & TRANSPORTATION

HOW DO I GET TO THE HOTEL?

Please see our Map page. If you have any difficulties, please call us directly at +6 08 259 6610 or +6 08 259 6612.

 

WHAT IS YOUR GPS COORDINATES?

Our GPS Coordinates are 1°33’53.5″N 110°24’19.2″E or 1.564861, 110.405326. Please note that the coordinates used on Google Maps and Waze may differ from the ones above.

 

DO YOU OFFER FREE SHUTTLE SERVICE FROM THE AIRPORT?

We currently offer a complimentary shuttle service. For further inquiries, please contact us at +6 08 259 6610 or +6 08 259 6612 or drop us an email via our Contact page.

DINING

WHAT ARE THE BUSINESS HOURS OF THE HOTEL’S RESTAURANTS?

Please refer to our Restaurant page for further details.

ACCOUNTING

WHOM DO I CONTACT ON QUERIES CONCERNING MY BILL?

Should you have any queries concerning your bill, please contact us at +6 08 259 6610 or +6 08 259 6612 or drop us an email via our Contact page.

 

WHAT FORMS OF PAYMENT ARE ACCEPTED TO PAY FOR MY ROOM?

For Credit Cards, we currently accept VISA and MASTERCARD. When you check in to UCSI Hotel, we will take a room deposit via cash or an authorisation from your credit card to cover any incidental charges such as Room Service. For deposits paid by cash, we will refund this amount at checkout, depending on the mode of payment. For deposits via the authorisation of your credit card, the amount is only blocked on your credit card. In the event of no additional charges, the merchant bank will release this authorisation from your account within 5 working days after checkout. We do not accept personal cheques.